Senior Executive, Ticketing

Sri Inderajaya Holdings Sdn Bhd · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12,000,000 - 18,000,000
Sri Inderajaya Holdings Sdn Bhd is seeking a highly skilled and experienced Senior Executive, Ticketing to join our team. This role is crucial for managing our ticketing operations and ensuring seamless customer service. The ideal candidate will have a strong background in ticketing management, excellent communication skills, and a passion for customer satisfaction. Join us in delivering exceptional service and contributing to the growth of our company.

📋 Tanggung Jawab Pekerjaan

Manage and oversee all ticketing operations to ensure efficiency and accuracy.,Coordinate with various departments to resolve customer issues and ensure timely resolution.,Train and mentor junior staff to maintain high standards of service.,Monitor and analyze ticketing data to identify trends and areas for improvement.,Ensure compliance with company policies and procedures related to ticketing.,Collaborate with other executives to develop and implement new ticketing strategies.,Maintain a high level of customer satisfaction by addressing concerns promptly and professionally.,Stay updated with industry trends and best practices in ticketing management.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Management, or a related field.,Minimum of 5 years of experience in ticketing management or a similar role.,Proven track record of managing ticketing operations and improving efficiency.,Excellent communication and interpersonal skills.,Strong problem-solving and decision-making abilities.,Proficiency in using ticketing software and other relevant tools.,Knowledge of customer service best practices and standards.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Ticketing managementCustomer serviceData analysisTeam leadershipSoftware proficiencyProblem-solvingCommunicationIndustry knowledge
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