Field Agent - Customer Collection Specialist (Makassar & Gowa)

Join Home Credit as a Field Agent in Makassar and Gowa! Are you a motivated and customer-focused professional looking for a dynamic role in the financial services sector? Home Credit is seeking dedicated Field Agents to engage directly with customers, ensuring smooth and efficient collection processes. In this role, you'll be visiting customer homes, offices, or other locations to collect overdue payments, providing excellent customer service and building strong relationships with clients.

Home Credit is a leading financial services company in Indonesia, offering a variety of products and services to meet the diverse needs of its customers. With a strong presence in Makassar and Gowa, we are committed to providing exceptional service and support to our clients. As a Field Agent, you'll play a crucial role in maintaining our reputation for reliability and professionalism.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to collect overdue payments.
• Provide excellent customer service and build strong relationships with clients.
• Document all collection activities and maintain accurate records.
• Collaborate with the collection team to achieve daily and monthly targets.
• Ensure compliance with Home Credit's policies and procedures.
• Report any suspicious activities or potential fraud to the appropriate authorities.
• Participate in team meetings and training sessions to improve skills and knowledge.
• Adapt to changing priorities and work effectively under pressure.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or collections, preferably in the financial services sector.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

Lowongan Terkait